Operations Assistant
Essential Job Responsibilities
• Function as a customer service representative in all interactions with club members and their families
• Answer incoming calls
• Deliver telephone information/messages to appropriate personnel in a timely manner and recognize high priority and confidential mail as an essential priority
• Assist with making daily deposits when directed by Operations Administrator
• Other responsibilities as assigned
• Utilize Member Tracking software to register members, maintain membership and member attendance records
• Assist with monthly billing statements for all members and ensure expedient payments of member fees by contacting members via phone who owe money on a bi-monthly basis (or more, if needed) as directed by Operations Administrator
• Other responsibilities as assigned
• Assist with the planning and execution of mailings associated with special events or various development campaigns
• Assist with registration of guests for TOWBGC events via email and telephone, and check-in attendees at events
• Assist staff with ensuring supplies for events are procured and delivered to special event venues
• Other responsibilities as assigned
Skills / Knowledge Required
• Experience in Microsoft Office Suite (Excel, Word, PowerPoint) and database management
• Knowledge of general administrative and office procedures and systems including typing, composing letters, and basic business management and budgeting processes
• Good written and oral communication and interpersonal organizational skills in order to deal with a diverse group of individuals
• Must be a team player who is able to think logically and analytically
• Ability to work under pressure and produce results in a timely manner
• Ability to manage multiple tasks and to develop solutions to problems with limited supervision
• Ability to establish and maintain effective working relationships with Club staff, Board members, community groups, and other related agencies
Skills / Knowledge Preferred
• Experience working for a nonprofit and/or youth development agency
• Associate’s Degree in business or related field from an accredited college or university or 2 years’ experience in an administrative assistant position
• Experience working with member tracking software or databases
• Experience in event planning and working with vendors
DISCLAIMER
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.
